
Case Study
How Byrd Agency onboarded 12 clients in a single quarter
Byrd needed to scale fast without breaking their delivery process. Aura gave them the infrastructure to onboard 12 new clients in 90 days while maintaining a 98% satisfaction rate
Solutions
Increased patient throughput while reducing wait times by 22%.
Tool
Figma, Framer
Location
Singapore
Client
Byrd Agency
Overview
Byrd Agency was preparing for rapid growth but needed a more dependable client onboarding system before scaling. Aura helped the team standardize intake, automate delivery milestones, and create a shared operating rhythm that kept new projects moving without sacrificing quality.
Results & Impact
12 new clients onboarded in one quarter
98% client satisfaction maintained during growth
Delivery milestones standardized across every account
Project visibility improved for strategy, design, and client teams

Byrd Agency’s growth depended on being able to onboard more clients without creating confusion inside the delivery team. Aura introduced a structured operating layer that connected intake, milestones, approvals, and internal ownership into one clearer client delivery process.
Instead of relying on scattered updates and inconsistent handoffs, each new account followed a repeatable path from kickoff to launch. Strategy, design, and client teams could see what needed attention, who owned the next step, and where each project stood at any moment.
That operational clarity allowed Byrd Agency to scale quickly while preserving the quality clients expected. The agency can now take on larger volumes of work with a steadier delivery rhythm, stronger accountability, and a more consistent experience from the first meeting onward.
Aura helped Byrd Agency build a client onboarding system that could support rapid growth without creating operational drag. Intake, planning, approvals, and delivery checkpoints were brought into a single workflow so every account followed the same high-quality process.
The agency’s teams gained clearer visibility into project status and client needs, which reduced internal back-and-forth and made it easier to keep new engagements moving on schedule.
With a more structured operating model in place, Byrd can continue expanding its client roster while preserving the responsiveness and quality that made the agency successful.
Client Onboarding
Agency Operations
Delivery Workflow
Account Planning
Milestone Tracking
Client Experience
Project Visibility
Growth Systems
Overview
The Challenge
Byrd Agency was onboarding more clients than its delivery process could comfortably support. Intake details, approvals, project milestones, and internal responsibilities were spread across multiple tools, creating confusion as the team tried to scale quickly.
Our Solution
We designed a structured client onboarding system that unified intake, milestone tracking, approvals, and team ownership. Every new account now follows a repeatable workflow, giving strategy, design, and client teams clearer visibility from kickoff through delivery.
Recognition & Awards
Our Achievement
Best AI Innovation 2025 - FinTech Awards
2026







